Development & Integration
Digital services built by DI, for Council.
Built for Council. Owned by Council. Supported by DI.
The Development & Integration team builds, integrates and supports Council-owned digital services across customer contact, disaster management, development services, field operations, corporate communications, data and enterprise systems.
Our work is not just software delivery. We improve business processes, remove manual handling, connect systems, support critical services and build reusable platforms that Council can keep improving over time.
Platforms and services delivered by DI
DI already runs a portfolio of real Council services.
DI supports services across Council
DI works across Council to support both customer-facing and internal services. We are often the connection point between the business process, the customer experience and the enterprise systems underneath.
Customer Contact
Disaster Management
Development Services
Corporate Communications
Parks & Gardens
Field Services
Knowledge Management
Rates and Property
Building and Plumbing
Data and Reporting
Enterprise Systems
Community-facing services
Improvements that make Council work better
DI focuses on practical improvements that reduce friction for staff and customers — sometimes a new digital service, sometimes a small interface change, sometimes an integration or automation that removes manual work from a process.
Reduced manual handling
Automations have removed repetitive administration — manual copying, routing and data handling across customer service and operational systems.
More efficient service processing
Small UI and workflow improvements have saved significant staff time by reducing clicks, rework and unnecessary handoffs.
Better customer experience
The Sunshine Coast App, DisasterHub, Development.i and MyCouncil give customers clearer, easier ways to interact with Council.
Better business visibility
Integrations and data feeds support reporting, operational insight and better decision-making.
Reusable capability
Each solution strengthens the next through shared APIs, identity, notifications, files, payments, data and integration patterns.
The impact, in numbers
Hours saved per year
Through targeted UI and process improvements that reduce staff effort.
FTE days per week removed
Through backend automation that replaced manual processing.
Saved per customer contact
Through improved CustomerHub integrations and service request processing.
Critical services supported
DisasterHub, the Sunshine Coast App, CustomerHub integrations and other operational Council platforms.
We don't just build it. We support it.
Many DI services are operational Council platforms — our responsibility does not end at go-live. We monitor, maintain, improve and support the services we build, and work with business teams as their needs change.
Operational ownership
DI supports live services used by customers, staff and business teams across Council.
Incident response
We investigate issues, restore services, communicate impacts and apply fixes when operational problems occur.
Continuous improvement
We keep improving platforms after launch based on business feedback, support trends and new requirements.
Integration support
We maintain the APIs, data flows and system connections that allow Council services to work end-to-end.
Performance and reliability
We monitor key services, review failures and improve hosting, scaling and resilience over time.
Business support
We work directly with business teams to understand issues, prioritise fixes and improve the service.
Security and support are built into how we work
DI already works within Council's security, governance and operational processes. Security is not a separate activity at the end of delivery — it is part of how we design, build and support Council-owned digital services.
Identity and access control
Secure authentication and role-based access through Council-approved identity patterns.
Vulnerability management
Dependency tracking, software bill of materials and remediation of identified security issues.
Secure cloud hosting
Council-owned Azure hosting patterns with managed access, monitoring and operational controls.
Code and dependency governance
Maintained repositories, dependency updates, code reviews and secure development practices.
Monitoring and logging
Operational visibility across services, integrations and application behaviour.
Change and release control
Controlled deployments, support processes and rollback planning for business-critical services.
Every service strengthens the next
DI has developed reusable foundations that reduce the effort and risk of future delivery. New services build on existing patterns rather than starting from scratch — this is Council capability, not one-off systems.
- SCC.API
- Identity & MyCouncil login
- Notifications
- Payments
- PDF generation
- File & attachment handling
- Address & property search
- Forms & workflow components
- Data ingestion patterns
- Azure hosting patterns
- Monitoring & telemetry
- Integration standards
DI has already proven the model
We build Council-owned digital services, integrate them with enterprise systems, improve the way business teams work, support them operationally and keep strengthening the reusable foundations behind them.